Customer Stories
See how sales, collections, recruiting, and real estate teams replaced a dozen tools with OPSYNC and achieved measurable outcomes.
Business Process Outsourcing · Sales
Apex BPO replaced 11 tools and boosted agent productivity by 40%
“OPSYNC replaced 11 different tools for us. Our agents stopped tab-switching and productivity jumped 40%.”
Apex BPO managed separate subscriptions for CRM, dialer, email sequences, QA reviews, compliance, and workforce management. Agents wasted 12+ minutes per hour navigating between tools. New agent onboarding took 3 weeks because each tool required separate training.
OPSYNC unified all 11 tools into a single platform with the Universal Record Engine, built-in power dialer, AI QA scoring, and workflow automation. The team deployed OPSYNC across all 200 seats in under a week with a guided onboarding process.
Debt Collections · Collections
ClearDebt saved $180K/year in QA costs with AI-powered call scoring
“The AI QA scoring alone saved us $180K/year in analyst costs. But the real win is catching compliance issues before they become violations.”
Manual QA reviews only covered 5% of calls, leaving 95% unreviewed. Compliance violations were caught after the fact, resulting in two regulatory actions in 18 months. Four full-time QA analysts cost $180K/year but still could not keep up with volume.
OPSYNC AI QA uses Whisper transcription and GPT-4o scoring to automatically evaluate every call against compliance scripts, FDCPA requirements, and custom scoring rubrics. The compliance engine blocks violations in real-time.
Solar Energy · Sales
SolarMax cut their sales cycle from 45 days to 21 days
“We went from 45-day sales cycles to 21 days. The pipeline visibility is incredible. Every rep knows exactly which deals need attention.”
Sales data lived in three separate systems with no unified view. Reps manually tracked follow-ups in spreadsheets, leading to dropped leads. The average sales cycle was 45 days, and management had no real-time pipeline visibility.
OPSYNC provided a single pipeline view with automated follow-up sequences, power dialer for outbound calls, and workflow automation that routed leads based on territory and availability. Real-time dashboards gave management instant pipeline visibility.
Staffing & Recruiting · Recruiting
RecruitPro placed 60% more candidates after switching from Bullhorn
“OPSYNC gave us everything Bullhorn had plus a power dialer and AI-assisted candidate matching. Our placements jumped 60% in the first quarter.”
Bullhorn lacked a built-in dialer, so recruiters toggled between Bullhorn, PhoneBurner, and email tools. Candidate data was fragmented, and the team spent more time in tools than on the phone.
OPSYNC replaced Bullhorn with the Universal Record Engine configured for recruiting, built-in power dialer, multi-step outreach sequences, and AI talent matching that surfaced the best candidates for each role.
Real Estate · Sales
Pacific Realty Group doubled their lead conversion with automated follow-ups
“Our agents love OPSYNC because everything is in one place. Lead conversion doubled in 60 days, and our top producer said it was the best tech upgrade in 15 years.”
Leads from multiple sources (Zillow, Realtor.com, direct) landed in different systems. Follow-up was inconsistent, and agents often missed the critical first-response window. The brokerage was losing leads to faster competitors.
OPSYNC centralized all lead sources into a single pipeline with automated first-response sequences that triggered within seconds. The built-in dialer and SMS capability let agents engage leads immediately.
IT Staffing · Recruiting
TechBridge Staffing scaled from 10 to 50 recruiters without adding ops staff
“We grew from 10 to 50 recruiters without hiring a single ops person. OPSYNC automation handles what would have been 3-4 full-time roles.”
Rapid growth meant the operational team could not scale fast enough. Manual processes like candidate assignment, interview scheduling, and compliance tracking became bottlenecks at 20+ recruiters.
OPSYNC workflow automation handled candidate routing, interview scheduling reminders, compliance document tracking, and commission calculations automatically. The team scaled without adding operations staff.
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